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ATB Travel Protection
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1-877-ATB-1888
Monday to Friday
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8:00 AM - 5:00 PM

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How do I Submit a Claim?

For all claims please contact OneWorld Assist Inc. as soon as possible.

For hospitalization or medical emergency, please call immediately.

  • In Canada & USA (toll-free): 1-800-663-0399
  • In Mexico (toll-free): 001-800-514-9976
  • Worldwide (call collect): 604-278-4108
  • Outside N. America & Mexico (Global toll-free): 800-663-00399*
What do I do in an Emergency?

OneWorld Assist provides emergency assistance for ATB Travel Protection and helps guide you through the claims process.

Any notices of claim or related correspondence should be promptly sent to:

OneWorld Assist
10th Floor, 6081 No. 3 Road
Richmond, BC V6Y 2B2

*To use this Global toll-free service when you are travelling outside North America and Mexico, you must first dial the international access code (Click here to view a list of codes) to reach Canada, then enter the 11-digit toll-free number as shown above. For example, if you are in Australia, dial 0011 + 800-663-00399.

Service is not available in all countries. If you encounter problems accessing this service, please call collect:
604-278-4108.

All ATB Travel Protection policies are subject to certain eligibility requirements. For complete details, refer to the policy wording, which is available upon request. The language on this page may not be the same as the legal and technical terminology found in the official policy wording. In all instances, the official policy wording will prevail.

® ATB Financial is a trade name / registered trademark of Alberta Treasury Branches. ® ATB Travel Protection is a registered trademark of Alberta Treasury Branches. ATB Travel Protection insurance is not issued or administered by ATB Financial.

ATB Travel Protection travel insurance is administered by North American Air Travel Insurance Agents Ltd., d.b.a. Travel Underwriters, a licensed insurance broker. 11th Floor, 6081 No. 3 Road, Richmond, BC, Canada V6Y 2B2. Insurance is underwritten by Industrial-Alliance Pacific Life Insurance Company and certain Lloyd’s Underwriters, severally and not jointly.

 

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