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4 things you need to know about your LoungeKey benefits

Posted on: February 02, 2018 | Author: Staff

If you’re a World Elite® Mastercard® holder who wants to make the most of your time at the airport, you’re in the right place. These tips will help you take full advantage of the LoungeKey program—use all your free lounge visits, avoid unexpected charges, and simplify the process of finding and accessing airport lounges around the world. Welcome to LoungeKey Benefits 101.

1. LoungeKey can be turnkey.

Register your account online and download the Mastercard Airport Experiences provided by LoungeKey app for iPhone or Android. You’ll be happy you did. The app is your one-stop-shop for all things LoungeKey—it makes locating lounges and accessing dining, spa and retail merchant discounts easy. Plus, say adieu to unexpected charges with the ability to track your complimentary visits. You can even check into airport lounges by presenting the attendant your app instead of your World Elite Mastercard.

2. Free means free, for up to four visits.

Each January, you’ll automatically receive two complimentary annual lounge visits. If your account includes a co-applicant (joint cardholder), both you and your joint cardholder receive your own set of visits. That means you could enjoy a combined total of four visits! Sorry, unused visits cannot be carried into the next calendar year.

3. Swipes happen. Don’t panic.

When you check into a LoungeKey airport lounge using your ATB World Elite Mastercard instead of the mobile app, the attendant will pre-authorize your card. This is standard procedure, even if you have complimentary visits available. You can expect to swipe or insert your card, and enter your PIN or provide a signature. Don’t forget to tell them you’re a LoungeKey member.

Complimentary visits don’t get charged to your Mastercard. If you’ve redeemed all your complimentary visits and still want to use the lounge, you and your guests will receive a preferred rate of $27 USD.

4. Friends are welcome.

The question we get most often is, “Can I bring someone?” Yes. Guests are welcome at any LoungeKey airport lounge, as long as you accompany them. Just like you, your guests may be asked to show additional identification, such as a flight ticket, boarding pass or other travel documents valid for the same day of travel—so please keep those close at hand.

Lounges are cashless so guests can’t pay for their own visit, but you can pay the guest fee of $27 USD or redeem one of your complimentary visits.

Is your guest a minor? Many lounges allow minors (including Edmonton and Calgary), but the policy varies. Search minor and guest policies for a specific airport lounge here or on the Mastercard Airport Experiences app.

Questions? We have answers. Explore some FAQs or call us at 1-888-282-5678.

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