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MasterCard SecureCode™ FAQ
You can use the links below to jump to specific topics, or
scroll down the page to read the full list of questions and answers:
About MasterCard SecureCode
> What is MasterCard SecureCode?
- MasterCard SecureCode is a new service from
MasterCard and ATB Financial that provides peace of mind when shopping
online. It provides added
protection against unauthorized use of your card.
> How does MasterCard SecureCode work and how will it protect
me?
- Once you have registered and created a SecureCode,
each time you attempt to make an online purchase, a window will appear
and prompt you for
your SecureCode. When you correctly enter your SecureCode, ATB Financial
confirms that you are the authorized cardholder and the transaction
will be processed. If the SecureCode entered is not correct, the
transaction will not process.
> Is MasterCard SecureCode easy to use?
- Yes, MasterCard SecureCode is very easy to use.
When you are attempting to make an online purchase, a window from
ATB Financial will appear
and prompt you for your SecureCode. After reviewing the details
of your purchase and confirming that your predetermined ‘Personal
Greeting’ is correct, simply enter your SecureCode to complete
the transaction.
> Will I need to get a new card to use MasterCard SecureCode?
- A new card is not required. You can continue to
use your existing ATB Financial MasterCard.
> What are the system requirements for MasterCard SecureCode?
- MasterCard SecureCode requires the use of Microsoft
Internet Explorer version 5.0 and above, Netscape Navigator 4.0 and
above, or America
Online 4.0 and above. Also, please be sure to disable any software
that prevents pop-up windows, as this will interfere with your use
of SecureCode.
> Can I use MasterCard SecureCode from any computer?
- Because there's no special software to install,
you can shop from any computer meeting the system requirements outlined
above and always
receive the added protection of MasterCard SecureCode.
> What happens if I cancel my existing card then get a new
one with a different account number?
- You will need to register the new card for MasterCard
SecureCode. Simply return to the registration site, and complete the
registration
process detailed below, with your new card.
>> Return to Top
Registering for MasterCard SecureCode
> What cards can I register with MasterCard SecureCode?
- You can register any ATB Financial MasterCard.
> Can two people with a joint account use the same password
or should they register MasterCard SecureCode separately?
- Each cardholder should register separately and
create their own MasterCard SecureCode.
> Why do I have to supply personal information during registration?
- The information you provide is checked against
the information that ATB Financial has on file. This is done as a security
precaution to
be sure that the person registering is the authorized cardholder.
For further security, we also ask for the Signature Panel Code Number
to
be sure you have physical possession of the card that is being enrolled.
> What is a Personal Greeting?
- The Personal Greeting is a personal message that
you create during registration. Once you've completed your registration,
each time you
make an online purchase, a small window will appear and ask you to
enter your SecureCode. In this window, you'll see your Personal Greeting.
The Personal Greeting is your assurance that you are communicating
with, and submitting your SecureCode to, ATB Financial. If the Personal
Greeting displayed in the pop-up window is incorrect, you should
not enter your SecureCode. Please report any such incidents to ATB
Financial
MasterCard at 1-888-ATB-5678.
> What if I forget my SecureCode?
- If you forget your SecureCode when
making an online purchase, you will be supplied with your Secret Question.
If you then
answer correctly,
the purchase will still complete. Once the purchase is completed,
you should visit the registration site, click on the "Forgot SecureCode" link
and follow the instructions.
> What do I do if I have questions during the registration
process?
- If you have questions, or need assistance during
the registration process, please contact ATB Financial MasterCard at
1-888-ATB-5678.
>> Return to Top
Shopping with MasterCard SecureCode
> How does MasterCard SecureCode work?
- Once you have registered and created a SecureCode,
each time you attempt to make an online purchase, a window will appear
and prompt you for
your SecureCode. When you correctly enter your SecureCode, ATB Financial
confirms that you are the authorized cardholder and the transaction
will be processed. If the SecureCode entered is not correct, the
transaction will not process.
> Where can I shop with MasterCard Secure Code?
- More and more merchants are participating in the
MasterCard SecureCode program every day. To view a list of participating
merchants, click
here.
> Can I start shopping with my SecureCode as soon as I register?
- Yes. You can begin using your SecureCode immediately
after completing your registration.
> What should I do if I purchase online but no SecureCode request
window appears?
You should do the following:
- Make sure you are using the correct card.
- Make sure the merchant is participating.
- Be sure you have disabled any pop-up suspending software on
your system.
- Contact ATB Financial MasterCard at 1-888-ATB-5678 after verifying
the above items.
> Can I purchase at merchants that do not participate in the
MasterCard SecureCode service?
- Yes, but you will not be asked for your SecureCode
at these merchants. To complete your purchase, simply follow the traditional
checkout process.
> I forgot my password. What should I do?
- Simply return to the registration site, click on the "Forgot your
Password" link and follow the instructions.
>> Return to Top
Security and Privacy
> How does MasterCard SecureCode work and how will it protect
me?
- Once you have registered and created a SecureCode,
each time you attempt to make an online purchase, a window will appear
and prompt you for
your SecureCode. When you correctly enter your SecureCode, ATB Financial
confirms that you are the authorized cardholder and the transaction
will be processed. If the SecureCode entered is not correct, the
transaction will not process.
> Why do I have to supply personal information during registration?
- The information you provide is checked against
the information that ATB Financial has on file. This is done as a security
precaution to be
sure that the person registering is the authorized cardholder. For
further security, we also ask for the Signature Panel Code Number to
be sure
you have physical possession of the card that is being enrolled.
> Does the service use cookies?
- No, the MasterCard SecureCode service does not
use cookies that are stored on your desktop. Instead, the software
uses "session cookies" which
are temporarily stored on your desktop and immediately (and automatically)
deleted when you go offline.
>> Return to Top
How to Cancel MasterCard SecureCode
> How can I cancel my SecureCode enrollment?
- To cancel your SecureCode registration, click
first on "Account
Management" and then on "Cancel Enrollment"
> Can I re-enroll later?
- Yes, simply complete the registration process again
and your SecureCode account will be re-activated. However, the new
SecureCode you create
must be different from your original SecureCode.
Additional Information:
For more information about MasterCard SecureCode, call
us at 1-888-ATB-5678 today or visit any branch of ATB Financial.
For the address of a location nearest you, please browse this site
using the Branch Locator. |
