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Live Chat legal disclaimer

Live Chat legal disclaimer

Live Chat legal disclaimer:

ATB Financial’s live chat services are provided to support users as they navigate through applicable atb.com pages (applicable pages are those with the live chat button appearing on them) and through ATB’s virtual banking assistant.

ATB Financial will never ask you to disclose confidential information such as account numbers through live chat. Please do not share account numbers through live chat.

ATB Financial may keep transcripts of your live chat for quality assurance purposes. We will not disclose live chat details to third parties, but they may be visible to third parties which provide online platforms through which we communicate with you. Your live chat conversation information may be appended to your ATB Financial customer file.

ATB Financial does not accept any liability for any injury, loss or damage incurred by use of or reliance on the information and advice provided via the live chat service.

For general information, please review our Live Chat Frequently Asked Questions​.​​​​

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