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Privacy and Security Tips

With the increase in social media networks, information sharing, and digital data storage, fraud is on the rise

Tips for protecting yourself from scams and fraud

Rules to follow everywhere, all the time:

  • Never share your PIN, password, security questions and answers, credit card number, or personal information (like SIN).
    A legitimate request will not ask for this information through email, text, or over the phone. There should never be a sense of urgency, but if it is an urgent new requirement, you should insist to provide it in person at the normal place you conduct business with the business, like your local branch.   We won’t ask for this information, because if you are a customer we already know it!

  • Change your PIN and passwords every 30 days.
    Choose unique passwords that are easy for you to remember but hard for others to guess (no phone numbers, birthdays, kids’ names, etc.)
    • Quick tip: If you have a hard time remembering your passwords, change one or two aspects of your password, like a number or capitalized letter, according to a pattern you will remember. For example, using the word "apple": applE9 > appLe8 > apPle7 > aPple6 (numbers count down, while capitalized letter moves across)

Online:

Mobile:

  • Use your data connection instead of public wifi when mobile banking or making a purchase.
    It's unlikely that public wifi connections are corrupt, but it's better to play it safe here. Use 3G or 4G instead.
    Read more: Is mobile banking safe?

Email:

  • Pay attention to the source that’s contacting you.
    A suspicious email address, website, or out-of-province area code are signs you should get your guard up.
    • For example, all ATB team members have email addresses with the @atb.com domain. If you get an email from another domain, such as @atbfinancial.com or @atbonline.com, something's wrong.

  • Hover over any links before you click on them.
    Although a link may look trustworthy, the address that pops up (or appears below) may not match what you think you're clicking through to.

Learn more about phishing and email scams

Mail:

  • Look for inconsistencies.
    Letters should be personally addressed and the look and feel should be consistent with other marketing materials you’ve received from that company. At ATB, we refer to ourselves as ATB Financial. If you receive something from Alberta Treasury Branches, that's a red flag. If you are ever concerned about anything you receive from ATB, call our Customer Care Centre at 1-866-282-4932

  • Shred any document that contains your SIN, credit card number, bank account number, or other important information before you toss it

  • Check your bank statements regularly.
    Contact your financial instruction immediately if you spot any unusual activity, like purchases you didn't make or missing charges. If you're an ATB customer, you can call the number on the back of your card or 1-866-282-4932.

Phone:

  • If you don’t know the person calling you, hang up and call the company back.
    Look up the company’s phone number on their official website and call that number. If the caller claims to be from ATB, hang up and call 1-866-282-4932 (our Customer Care Centre) or the phone numbers on the back of your ATB debit card or ATB MasterCard.

Out and about:

  • Don’t carry your SIN card or birth certificate.
    Keep these and other important documents (like your passport) at home in a safe place.

  • Carry only the bank and credit cards you need—and sign the back of all of them.

  • Use your hand or body to shield your PIN.

  • Keep your cards in sight.
    Chip technology has made this easier because you complete the transaction yourself, but if you are at a retailer that requires a swipe, don’t let the merchant walk away with your card—keep it in sight.
    Learn more about protecting your PIN

  • Lost your purse or wallet? Follow this checklist to protect yourself.

Remember: if the suspicious call or message claims to come from ATB, call us immediately at 1-866-282-4932 or forward us the email (as an attachment) to fraud@atb.com. We will investigate and update ATB.com/security as we become aware of scams that are targeting our customers.​​​


1 By clicking on the link provided, you will be able to download a 30 day free trial of McAfee Mobile Security and Anti-Virus software. Downloads made from this link and any subsequent purchases shall be subject to McAfee’s Policies and Agreements.

ATB makes no warranties or representations about the quality of the software or the fitness of same for any use whatsoever. ATB will not be responsible for any problems associated with the download or use of the software. ATB reserves the right to modify or terminate this offer at its discretion.

If you have any questions or issues with your software, subscription, or to cancel automatic enrollment, contact McAfee Customer Support or call 1-866-622-3911.​​​

1-800-332-8383

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