ATBOnline™ Our Security Guarantee

At ATB Financial, we take security seriously. We are committed to protecting your financial information and your privacy. We have extensive security features in place to ensure banking through ATBOnline™ is safe and private. And, we’ll put our money where our mouth is. For personal banking customers, we promise 100% reimbursement of any money you lose as a result of unauthorized access to your online account.

Your responsibility

While we take strong measures to protect your information, we also recommend that you take these important safeguards to keep your information safe:

• Be careful when using ATBOnline™ Internet banking from computers that are accessible to the public or potentially not secure.
• Protect your customer card number and keep your password confidential, as per our personal account agreement (62k PDF) with you. ATB is not responsible for losses that occur from voluntary disclosure of card numbers or passwords. Neither is ATB responsible for losses that result from improper handling or storing of this information. For more information, please refer to the online terms and conditions (255k PDF).
• If your customer card or password gets lost, stolen, or misused, please call us immediately at 1-800-332-8383 so we can help protect your account.