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Lost wallet checklist

Posted on: November 24, 2016 | Author: Staff

Your wallet or purse is gone. Whether it’s been lost or stolen you need to act quickly to protect yourself from fraud or identity theft.

  • You’re going to be making many calls. Start a log to document who you talk to along with the date, time and outcome.

  • Call your credit card providers to report that your cards are lost or stolen.
    For an ATB Financial Mastercard: 1-888-282-5678
    Other Mastercard: 1-800-307-7309
    Visa: 1-800-847-2911
    American Express: 1-800-668-2639

  • If you cancel a credit card, make a list of your automatic payments. You will need to set those up again with your new credit card number once you get it.

  • Call or visit your bank. They can cancel your debit card and advise what to do next. In some cases it may make sense to close and reopen your accounts.
    ATB Customer Care Centre: 1-800-332-8383

  • Keep an eye on your accounts via online banking and if you see any transactions not made by you, report them to your bank or credit card company right away.

  • If you had your credit or debit card in a mobile wallet (such as Apple Pay or Android Pay) remove cancelled cards so you do not inadvertently try to use them.
    Debit cards: add your new card once you receive it
    Credit cards: ATB's Customer Care Centre can update your credit card in the mobile wallet immediately (even before you have received the physical card).

  • Call Canadian credit bureaus to report that your ID has been lost or stolen.
    Equifax: 1-800-465-7166
    TransUnion: 1-800-663-9980

  • Visit an Alberta Registry to report a lost or stolen driver’s licence and to apply for a replacement. They can help with replacing your Alberta Personal Health card too.

  • Report a lost or stolen Social Insurance Card to Service Canada.

  • Consider reporting your loss to police. In the case of theft this is a must, but it might even make sense if you lost your wallet. A police report could help you recover from identity theft and if the item turns up, it can be returned to you.

  • Always report identity theft and fraud. Contact the Canadian Anti-Fraud Centre.

  • Consider signing up for Credit Alert. It’s a service that alerts you to new activity on your credit history. There is a fee, but it might be worth it, especially if you think you are a victim of theft.

Here are more ways to contact ATB.

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