(also called two-step verification) fights fraud by helping make sure it's
really you accessing your account in ATB Online and ATB Mobile.
How does it work?
Enhanced Security is triggered by sensitive transactions such as adding a new bill payee or e-Transfer recipient, or a password change. Then, it only takes a few seconds to complete the two easy steps.
What transactions will trigger Enhanced Security?
- adding or editing bill payees
- adding or editing Interac e-Transfer payees
- large transfers to external accounts
- updating your contact information
- changes to your username, password or security questions
- sending a Global Transfer
What is Enhanced Security?
It’s ATB’s two-step verification system that fights fraud, by creating an additional layer of security on your accounts.
Before you complete certain online transactions, you will be asked to enter a one-time passcode. This code will be sent to your mobile or home phone via a text message or an automated phone call. It works as a second check to make sure it’s really you accessing your account.
Why do I need Enhanced Security?
If someone manages to get their hands on your password, Enhanced Security will limit what they can do within your ATB Online account. Even, if they gain access to your account they won’t be able to:
- change your contact information
- transfer money out of your account
- make unwanted transactions
Enrolling in Enhanced Security protects your accounts by making it more difficult for someone to perform transactions without your authorization—effectively stopping fraud before it happens. And as an added benefit, Enhanced Security users will soon be able to do even more within ATB Online. Details to come on that!
Enhanced Security only adds a few extra seconds in the transaction process, while potentially saving you countless hours of effort and frustration that victims of fraud typically experience.
How do I get Enhanced Security?
It’s easy! Just click “enrol” on the prompt when you log in to ATB Online, enter your preferred phone number (mobile or landline) and select your method of contact (text message or automated phone call). Then we’ll send you a six digit passcode to verify your contact details and you’re ready to go!
Enhanced Security is being introduced in phases beginning in February 2016, but if you’d like it now, we’d be happy to turn it on for you. Just give us a call at 1-866-282-4932.
Does ATB’s Enhanced Security Solution cost me anything?
Enhanced Security is free for all ATB Online users. We highly recommend it and encourage you to enrol.
I didn’t receive a text message or phone call with a verification passcode. What should I do?
Try requesting another passcode.
From the passcode input screen, press Back. The phone selection page is displayed. Re-select a phone number and delivery method and press Submit.
Also make sure you’ve got adequate cell phone signal when you’re trying to receive a passcode.
Still need some help? Call us at 1-866-282-4932.
Can I update the phone number where I receive my passcodes?
Please call 1-866-282-4932 and we would be happy to update the phone number for you.
Help! My phone is lost or stolen.
We strongly recommend you call us at 1-866-282-4932 to secure your account and prevent any possible fraud.
What happens if I don’t enter the passcode or I log off before I complete the transaction?
The transaction will automatically be cancelled.
Can I change the way I receive my passcode (text or phone call)?
Yes. Each time you trigger Enhanced Security you can choose how you would like to receive the passcode.
How do I turn off Enhanced Security?
We can do that for you. Please call us at 1-866-282-4932.
I received an Enhanced Security passcode, but I didn’t perform a transaction.
Then it’s working perfectly. Please call us immediately at 1-866-282-4932 and we will secure your account to prevent any possible fraud.
How does Enhanced Security change the terms and conditions of my ATB Online Access Agreement?
The ATB Online Access Agreement has been updated to include Enhanced Security and can be viewed here. We strongly recommend enrolling in Enhanced Security, as it adds an additional layer of protection, above and beyond our already rigorous security.
Is ATB Mobile secure?
Absolutely! ATB Mobile has the same 100% security guarantee as our ATB Online banking. You can also count on the protection of Enhanced Security—our two-step verification feature to make sure it’s really you making a transaction.
To view ATB’s Online Security Guarantee, please click here
Having problems logging in?
Give our Customer Care Centre a call at 1-866-282-4932 for help.
Please note: If you have a jailbroken or rooted device you will not be able to use our app.
What phones can use ATB Mobile?
The ATB Mobile app is available for any Apple or Android mobile device. Other devices can use our web app.
The supported operating system requirements are:
- iPhone: iOS 8 and newer. To find your version, go to Settings > General > About > Version
- Android; 5 and newer. To find your version go to Settings > About Device > Software info > Android version
Do I need to be registered for ATB Online to use ATB Mobile?
Yes. All customers that sign up for, or already have access to ATB Online will automatically have access to ATB Mobile. There is no separate enrolment process required for the mobile app.
All retail customers as well as any Business and Agriculture customers on the ATB Online platform will be able to use ATB Mobile, however, it is not available for ATB Online Business customers. Our new ATB Business Mobile app is now available here
How do I enable Touch ID on my iOS compatible device?
If you already use Touch ID on your iOS phone or tablet, setup is easy.
- Open the app and click on the gear icon to access the settings menu.
- Toggle the Touch ID button.
- Read and agree to the security note and you’re ready to go!
The choice to enable Touch ID is always up to you and it can be turned on or off at any time.
If you don’t have Touch ID enabled on your phone,go to Settings > Touch ID & Passcode and from there you can Add a Fingerprint.
How do I deposit a cheque with my phone?
The process is quick, easy and convenient.
From the app home screen you can swipe from right to left on the account you want to deposit the cheque into and select the blue Deposit a Cheque icon.
From the Deposit a Cheque screen you will:
- Select which account to deposit the cheque.
- Type in the amount of the cheque.
- Take a picture of the front and back of the cheque by selecting the camera icon.
- When complete, select Continue.
- From the review screen, confirm the details entered and review the ATB Hold Policy before depositing the funds into your account.
- The final screen in the Deposit a Cheque process provides confirmation the deposit was successful.
I'm on Android, what should I do with the old app?
After you download the new app, please delete the old one. That way, you won't accidentally launch the old app (which will eventually stop working).
What if I get locked out of ATB Mobile?
Because ATB Mobile works in conjunction with ATB Online, you will be locked out of both services if you’re locked out of one. If this happens, please call our Customer Care Centre at 1-866-282-4932 and an ATB team member will help you unlock both accounts.
Who can I call if I need help using ATB Mobile?
Give our Customer Care Centre a call at 1-866-282-4932 for help with the ATB Mobile app or stop by any branch.