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Equifax update

Equifax update

Posted on: September 20, 2017
Author: Staff

Equifax has now made a statement on how Canadians could be affected by their recent hacking incident. Here’s what we currently know:

  • The incident involved access to limited personal information of approximately 100,000 Canadian residents.
  • Personal information that might have been breached includes name, address, Social Insurance Number, and in limited cases, credit card details.
  • Equifax will be notifying impacted Canadians by mail and offering them free credit monitoring and identity theft protection.
  • Equifax has found no evidence of unauthorized activity on the Canadian core consumer or commercial credit reporting databases.

For those who have additional questions, please go to or And it is always a good time to review what you can do to protect your information.

  • Use dual factor authentication if possible (i.e. text message sent to your phone to confirm, common with Google, banks and iCloud).
  • Set a lock code for your devices.
  • Learn how to detect and prevent phishing attacks.
  • Declutter and backup.
  • Do not share sensitive information over unsecured public Wi-Fi networks. Use a VPN or tether to your cell phone as a hot spot.
  • Do not share your passwords or login credentials with anyone.
  • Equifax offers one free credit report per year with no affect on your score.
  • Be careful when using ATB Online banking from public computers or computers or mobile devices that are potentially not secure. For your security, we recommend you close your internet browser or clear your browser cache after you finish using our website on a public computer. Keep your computer current with Operating System security patches and other third-party application updated.
  • Use up-to-date anti-virus/anti-spyware software and a firewall.
  • Be smart about your passwords and don’t keep your passwords in obvious places such as sticky notes around your monitor or under your keyboard.
  • Review your statements and report errors within the time periods set out in your account agreement.
  • Protect your customer card number and keep your password confidential, as per our personal account agreement with you. ATB is not responsible for losses that occur from voluntary disclosure of card numbers or passwords. Neither is ATB responsible for losses that result from improper handling or storing of this information. For more information, please refer to the ATB Online terms and conditions and the Mobile Wallet terms and conditions.
  • If your customer card or password gets lost, stolen, or misused, please call us immediately at 1-800-332-8383 so we can help protect your account.