COVID-19 update from ATB

By ATB Financial

Latest Update

Updated April 1, 2020, 8:50PM

As COVID-19 continues to impact our communities, we’re taking every precaution to safeguard the health and safety of our customers, team members and the communities we serve.

Federal relief payments through direct deposit
Expecting a federal government COVID relief payment? The fastest and easiest way to get your payment is to register for direct deposit with Canada Revenue Agency (CRA)

Location updates
Some of our locations are closed or open by appointment only, but our ABMs are always available. See the most up to date list of branches that are open, closed or by appointment only

COVID-19 Customer Relief Program

ATB is here for you. We’ve created customer relief programs to address the challenges you may be facing right now.

Is my branch open?

Reduced hours at open branches

We are not offering evening or weekend hours at this time. 

Locations that remain open are available Monday to Friday, with most locations open from 10AM to 4PM. 

ABMs are still available

Our ABMs are available even if a branch is temporarily closed or open by appointment only. 

Locations that are open by appointment only

Some of our locations are open by appointment only. For banking service at these locations, call Client Care (1-800-332-8383), your local branch or request an appointment

Reduced hours at open branches

Locations that remain open are available Monday to Friday, with most locations open from 10AM to 4PM. Our ABMs are available even when a branch is closed. 

Calgary and area

  • Airdrie (404 Main Street SE)
  • Calgary - Brentwood Village
  • Calgary - Crowfoot
  • Calgary - Entrepreneur Centre
  • Calgary - Forest Lawn
  • Calgary - Northpointe
  • Calgary - Saddleridge
  • Calgary - Shawnessy
  • Calgary - Sunridge
  • Calgary - Westhills
  • Okotoks

Edmonton and area

  • Edmonton - Entrepreneur Centre
  • Edmonton - Killarney
  • Edmonton - Manning Crossing
  • Edmonton - Millwoods
  • Edmonton - Oliver Village
  • Edmonton - Strathcona
  • Edmonton - West Pointe
  • Leduc
  • Sherwood Park - Lakeland Ridge
  • Spruce Grove (141 Century Crossing)
  • St. Albert - South (Tudor Glen)

Rest of Alberta

  • Cardston
  • Cold Lake
  • Edson
  • Fort McMurray - Timberlea
  • Grande Prairie - Westview
  • Innisfail
  • Lac La Biche
  • Lacombe
  • Lacrete
  • Lethbridge - Mayor Magrath
  • Lloydminster
  • Medicine Hat - Carry Drive
  • Olds
  • Ponoka
  • Raymond
  • Red Deer - North Gaetz Crossing
  • Rocky Mountain House
  • Slave Lake
  • St Paul
  • Strathmore
  • Taber

You can request an appointment at these locations.

Calgary and Area

  • Airdrie - Kingsview Market
  • Airdrie - Sierra Springs (2800 Main Street SE)
  • Calgary - Chinook
  • Calgary - Creekside
  • Calgary - Mckenzie Towne
  • Calgary - North Hill
  • Calgary - Westwinds
  • Chestermere

Edmonton and area

  • Beaumont
  • Devon
  • Edmonton - Alberta Avenue
  • Edmonton - Argyll
  • Edmonton - ATB Place
  • Edmonton - Capilano
  • Edmonton - Centre 39
  • Edmonton - Four Directions
  • Edmonton - Hollick Kenyon
  • Edmonton - Lynnwood
  • Edmonton - Mayfield
  • Edmonton - Namao
  • Edmonton - Rabbit Hill
  • Edmonton - Skyview
  • Edmonton - Southbrook
  • Edmonton - The Grange
  • Edmonton The Meadows
  • Fort Saskatchewan
  • Sherwood Park - Emerald Hills
  • Sherwood Park - Wye Road
  • Spruce Grove - Century Road (98 Longview Dr)
  • St. Albert - North
  • St. Albert - Shops At Boudreau
  • Stony Plain

Rest Of Alberta

  • Acadia Valley
  • Alberta Beach
  • Alder Flats
  • Altario
  • Amisk
  • Arrowwood
  • Athabasca
  • Banff
  • Barons
  • Barrhead
  • Bashaw
  • Bassano
  • Bawlf
  • Beaverlodge
  • Benalto
  • Berwyn
  • Big Valley
  • Black Diamond
  • Blackfalds
  • Blackie
  • Blairmore
  • Bon Accord
  • Bonanza
  • Bonnyville
  • Bow Island
  • Bowden
  • Bragg Creek
  • Bruce
  • Calmar
  • Camrose
  • Canmore
  • Carseland
  • Carstairs
  • Cereal
  • Chauvin
  • Cleardale
  • Clive
  • Cochrane
  • Coronation
  • Coutts
  • Czar
  • Delburne
  • Dewberry
  • Didsbury
  • Donalda
  • Drayton Valley
  • Drumheller
  • Duchess
  • Eaglesham
  • Eckville
  • Edberg
  • Edgerton
  • Elnora
  • Empress
  • Enchant
  • Evansburg
  • Fairview
  • Falher
  • Fort Assiniboine
  • Fort Macleod
  • Fort McMurray - Downtown
  • Fox Creek
  • Galahad
  • Gibbons
  • Glendon
  • Grande Cache
  • Grande Prairie - Northview
  • Grassland
  • Halkirk
  • Hanna
  • Hardisty
  • Hay Lakes
  • High Level
  • High River
  • Hines Creek
  • Holden
  • Innisfree
  • Irma
  • Irricana
  • Irvine
  • Islay
  • Killam
  • Kinuso
  • Lake Louise
  • Lethbridge - Highlands
  • Lomond
  • Lougheed
  • Mallaig
  • Manning
  • Mannville
  • Marwayne
  • Mayerthorpe
  • Medicine Hat - Northlands
  • Milk River
  • Millet
  • Milo
  • Mirror
  • Morinville
  • Mulhurst
  • Mundare
  • Myrnam
  • Nampa
  • Nanton
  • New Sarepta
  • Newbrook
  • Nobleford
  • Oyen
  • Paradise Valley
  • Peace River
  • Penhold
  • Pincher Creek
  • Provost
  • Radway
  • Rainbow Lake
  • Red Deer - Bower Mall
  • Red Water
  • Redcliff
  • Rimbey
  • Rockyford
  • Rosemary
  • Sangudo
  • Sedgewick
  • Sexsmith
  • Smoky Lake
  • Standard
  • Stavely
  • Stettler
  • Strome
  • Sundre
  • Swan Hills
  • Sylvan Lake
  • Tangent
  • Thorhild
  • Thorsby
  • Three Hills
  • Tilley
  • Two Hills
  • Vegreville
  • Veteran
  • Vilna
  • Vulcan
  • Wabamun
  • Wabasca
  • Wainwright
  • Wandering River
  • Wanham
  • Warburg
  • Warner
  • Waskatenau
  • Wembley
  • Westerose
  • Wetaskiwin
  • Whitecourt
  • Willingdon
  • Winfield
  • Worsley
  • Youngstown

Our ABMs are available even if a branch is closed. 

Calgary and Area

  • Calgary - 5th Ave
  • Calgary - 6th Ave
  • Calgary - 8th Ave
  • Calgary - Deerfoot Meadows
  • Calgary - Douglas Glen
  • Calgary - Mahogany
  • Calgary - Marda Loop
  • Calgary - Rocky Ridge
  • Calgary - Sage Hill
  • Calgary - SAIT Campus
  • Calgary - Stephen Avenue
  • Calgary - University of Calgary (Macewan Centre)
  • Calgary - Walden
  • Calgary - West Springs

Edmonton and Area

  • Edmonton - Century Park
  • Edmonton - City Centre
  • Edmonton - Ellerslie Landing
  • Edmonton - Glenora
  • Edmonton - Hawkstone
  • Edmonton - Kingsway
  • Edmonton - Millcreek
  • Edmonton - Northquest College
  • Edmonton - South Common
  • Edmonton - Summerside Plaza
  • Edmonton - The Grange
  • Edmonton - University of Alberta (HUB)
  • Edmonton - University of Alberta (SUB)
  • Edmonton - Windermere

Rest of Alberta

  • Alix
  • Andrew
  • Barons
  • Boyle
  • Breton
  • Brooks
  • Bruderheim
  • Carmangay
  • Caroline
  • Castor
  • Champion
  • Claresholm
  • Coaldale
  • Consort
  • Crossfield
  • Daysland
  • Delia
  • Elk Point
  • Ferintosh
  • Foremost
  • Forestburg
  • Fort Vermillion
  • Gleichen
  • Grande Prairie - Southview
  • Granum
  • Grassland
  • Grimshaw
  • Heisler
  • High Prairie
  • Hinton
  • Hythe
  • Jasper
  • Kitscoty
  • Lamont
  • Lethbridge - Paramount
  • Linden
  • Magrath
  • Mclennan
  • Medicine Hat - 2nd Street
  • Morrin
  • New Norway
  • Onoway
  • Penhold
  • Picture Butte
  • Plamondon
  • Red Earth Creek
  • Rolling Hills
  • Rycroft
  • Ryley
  • Spirit River
  • Stirling
  • Tofield
  • Trochu
  • Valleyview
  • Vauxhall
  • Vermillion
  • Viking
  • Westlock
  • Wildwood

Safe deposit boxes

If your safe deposit box is in one of our appointment-only or closed branches, we can make arrangements for you to get access if you request an appointment or call your local branch.

Night deposit

If you are a small business customer, you can continue to use our night deposit service as usual. Simply include a deposit slip with your night deposit and keep the duplicate in your book for your own records.

You can also make cheque deposits through any ATB ABM, or by using the ATB Mobile or Business Mobile apps. 

For coin deposits, please request an appointment or call your local branch.

Travel cancellations and your ATB Mastercard

Information for ATB customers who have questions about travel booked on their ATB Mastercard.

Bank anytime, anywhere

If your nearest ATB location is temporarily closed, you’re unable to venture out, or you’re simply staying put at home, you can still take care of your banking transactions quickly and securely with online, mobile or telephone banking.

It’s easy to get started. Browse our digital banking tutorials to learn more about how to register and make the most of online and mobile banking.

Remember, you can also use our ABMs, which are available even if a branch is temporarily closed. 

Market volatility

ATB Wealth is here for you in these uncertain times. Read more on recent market volatility for investors.

Look out for scams

ATB will never ask you to provide account or personal information (including account numbers, passwords or login information) via text or email. Learn more about current COVID-19 scams affecting consumers and businesses in Alberta.

Resources

Provincial relief 

Learn about how the Government of Alberta is providing immediate relief for Albertans.

Federal relief 

Learn about how the Government of Canada is taking action to support Canadians and businesses.

Health advice

For additional information on COVID-19 and advice for the public, please visit World Health Organization or Alberta Health Services.

Need help?

Our Client Care team will be happy to assist.



Customer Support

Available now

Canada: 1-800-332-8383