Important Alert: Service Provider Cyber Security Incident
InvestorCOM recently confirmed to ATB Investment Management Inc. that some of our data, held by InvestorCOM, was involved in a cyber security incident between January 11 and March 21, 2023. InvestorCOM, which provides regulatory compliance software and communications solutions for financial and wealth services firms throughout North America, has reported that it immediately took action to close the security vulnerability and launched an investigation to determine the scope and nature of the incident.
This incident did not access ATB’s systems. ATB has comprehensive cyber protocols to protect its systems and detect attacks.
What information was involved
According to the investigation, some information relating to investors whose investments include ATB Funds (Compass Portfolios and ATBIS Pools) was taken from InvestorCOM’s systems by an unauthorized third party during the incident. Investors who were affected have received a letter confirming what information was part of the incident.
What we're doing
To protect investor information, we've taken the following steps:
- We are working with InvestorCOM to ensure appropriate measures are taken to secure their systems and prevent future incidents.
- The appropriate security experts have been informed about the incident and we’ll continue to work with InvestorCOM throughout the investigation.
- We have informed required regulators, stakeholders, and the Office of the Information and Privacy Commissioner of Alberta.
- We are conducting a detailed review of our relationship with InvestorCOM to ensure the continued security of your information.
Advice for impacted investors
We recommend you follow these security best practices:
- How to bank online securely: Learn how to use safer digital banking practices to protect your information—and your money—from online fraudsters.
- How to avoid phishing, vishing & smishing scams: We define these fraudulent activities and go over how to prevent them.
- How to tell if a message is fraudulent: Here are some tips on how to identify fraudulent messages and avoid text message (SMS), email, phone and social media scams.
For additional advice on how to protect your information visit atb.com/SecurityTips.
We take the security of your personal information very seriously, and we apologize for this incident. We know it is our responsibility to protect your personal information and keep you informed of how this situation may affect you.
If you have questions, please don't hesitate to reach out to the team member you typically connect with or contact us at atb.com/wealth/contact-us, 1-855-541-4387 or email@example.com.