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ATB Business Mobile App

ATB Business Mobile App. Don’t wait. Do it now.

Most days you’re barely able to grab lunch. Swamped at your desk, jetting from meeting to meeting—no time in between. You need a banking app that get things done immediately. Wherever you are, whenever you need it—fast, safe, secure and easy to use on your smartphone or tablet.



Deposit cheques in a snap.

  • No more stack of cheques on your desk. Cash ’em when you get ‘em!
  • Don't wait. Delegate. Hand over the reigns for cheque deposits to a partner or employee.
  • Out of province? No ABM nearby? No problem.

Just snap a picture of the cheque with your phone and have it instantly deposited, no matter where you are or what time it is. It’s securely credited to your account in the same way it would be if you’d used an ABM.

Deposit cheques
e-Transfers

Pay and get paid ASAP.

No more paper cheque runs, mail drops, postage and snail mail. With Interac e-Transfer®, get it all done, right from your phone.

Request Money is an easy way to remind customers to send a payment they owe you. And with Autodeposit, payments can be automatically deposited into your bank account—no security questions asked.

Not set up to send Interac e-Transfers through the app?
For Business & Agriculture clients, click here. You'll click the "get it now" button to get started.

For Corporate Financial Services clients, contact your Cash Management Relationship Manager to review your payment needs or call our Cash Management Support Team at 1-877-363-4855

Manage workflow like the boss you are.

  • Stuck in a meeting but need to approve your payroll?
  • Finally found time to approve an EFT when you got home?
  • Need a wire to get to Beijing before the cut-off but can't get into the office?

Push notifications tell you when transactions need approval. Approve, reject or call the employee who made the request, right from the app.

Workflow

Easy access to everything you need.

"Favourite" the accounts you use most, see transactions awaiting approval, transfer money, and pay bills right from the home screen

Find what you need when you need it.

Choose from multiple filter options or the search bar to help you find what you’re looking for. The app will remember your filter preferences, too.

App Store Google Play

®Interac is a registered trademark of Interac Inc., used under licence.


FAQs


Read about privacy & security

Banking through ATB Online is very safe and your funds are always protected by the ATB Financial Online Banking Security Guarantee. All transfers move through the secured Interac ® network, and no confidential banking information is shared.

If unusual activity occurs, ATB Online will take the additional step of asking for your personal identification questions.

Here's some advice to keep your accounts safe and secure:

  • Connecting to ATB Online through Facebook Messenger gives you access to your accounts on any of your devices where you use Messenger. If you 'logout' of ATB Online from one device, you will be logged out on all of your devices.
  • When you're logged out, you'll still get any reminders, alerts, and notifications. To stop getting notifications and completely close the connection to ATB Online, just type 'disconnect'.
  • ATB will never ask you to type your username, password, or account number directly into the chat. Only enter this information when you log in.
  • Don't want your balances to stay in the conversation after you view them? You can delete any message in this conversation.
  • FYI, like all Messenger conversations, some of our conversation history is stored in the US but none of your banking information is stored there.

How much can I request using Interac e-Transfer Request Money?

You can send money requests between $10 and $3000 per transaction, depending on your user entitlements.

How many outstanding requests can I have at once?

You can have up to 250 outstanding requests at a time.

How long before a request for money expires?

Once sent, INTERAC e-Transfer Request Money transactions are available for payment for 90 days. Interac will send an email reminder to the recipient automatically after 7 days and you also have the option to send up to 5 manual reminders to request payment within the 90 day time period.

Can I send a request for money to multiple people in one request?

No, just like when sending a regular INTERAC e-Transfer, INTERAC e-Transfer Request Money transactions must be sent individually to recipients.

Can I attach an invoice while requesting money?

At this stage, you cannot attach an invoice when requesting money through INTERAC e-Transfer. You can include an invoice number and invoice due date within the request for money transaction, along with additional details in the memo/message field.

I have registered for the Autodeposit feature. How will I know when I have received money?

Each time you receive funds through the Autodeposit feature, an email is sent to you with the sender’s name, the amount deposited, and any message the sender included.

How quickly will I receive the money with the Autodeposit feature?

Money being sent to a recipient registered for Autodeposit will take the same time as a regular INTERAC e-Transfer transaction. Most transfers will be sent in near real-time, but there could be up to a 30 minute fraud delay based on the amount of the transfer, and if you have no history of receiving money to that sender before. Once the INTERAC e-Transfer notification arrives, you will have instant access to the money.

Why do I still have to answer the Security Question, after registering for the Autodeposit feature?

In order for the Autodeposit feature to work, both the sender’s Financial Institution and the receiver’s Financial Institution must be capable of handling the transfer. If the sender’s Financial Institutions hasn’t upgraded, you will still be required to manually answer the security question.

How can I change the email address or deactivate my Autodeposit registration?

You can't actually change your email address on an active AD rule. You have to delete the rule and create a new one, so that Interac can send the verification email to the new email address, to have the customer verify it before it becomes active. The only thing you can edit on a rule is the deposit account.

How much does this cost?

FREE! There is no charge to use the INTERAC e-Transfers Autodeposit service at ATB Financial.

I did not receive the Autodeposit registration verification email. What do I do?

If you have not received the Autodeposit verification email from INTERAC, first check your junk email folder. If you still can't find the notification, check that you have entered the email correctly in the rule, by logging back in to ATB Online Business.

What if I don't have access to the app stores?

Use our ATB Business web app in your device browser.

How do I get ATB Business Mobile?

Download it from the App Store for Apple devices, or Google Play if you have an android. Don’t have either? Visit atbbusinessmobile.com on your device browser to use a web version of the app.

Log in with the same username and password you use for ATB Online Business.

For success when using the app, the supported operating system requirements are listed below:
o iPhone: iOS7.1 and iOS7.0 operating system. To find out your current operating system, go to Settings > General> About > Version
o Android: Android 4.4 and 4.3 operating systems. To determine your current operating system, go to Settings >About Phone

Is ATB Business Mobile secure?

It has the same 100% security guarantee as your ATB Online Business account. We use industry-leading encryption technology to protect your data and no personal information is stored on your mobile device.

What if I suspect my username or password has been compromised?

Contact ATB Online Business Help at 1-888-655-5152 for assistance with resetting your username or password.

Do I need to be registered for ATB Online Business to use Business Mobile?

Yes. All business banking clients who sign up for ATB Online Business will have access to ATB Business Mobile.

How do I change my password for ATB Business Mobile?

Your password is the same for ATB Business Mobile and for ATB Online Business. You can change your password when you’re logged in to either. Where do you find this option? In ATB Online Business use the Self-Service tab and in ATB Business Mobile use the menu in the top right corner of your app.
Just remember, if you change it in one place, it automatically changes in the other.

How do I deposit a cheque with my phone?

The process is quick, easy and convenient.

From the app home screen you can swipe from right to left on the account you want to deposit the cheque into and select the blue Deposit a Cheque icon.

From the Deposit a Cheque screen you will:
• Select which account to deposit the cheque.
• Type in the amount of the cheque.
• Take a picture of the front and back of the cheque by selecting the camera icon.
• When complete, select Continue.
• From the review screen, confirm the details entered and review the ATB Hold Policy before depositing the funds into your account.
• The final screen in the Deposit a Cheque process provides confirmation the deposit was successful.

For Business & Agriculture clients, a mobile cheque deposit is considered a transaction based on account type. Corporate Financial Services clients are charged a 20 cent fee.

Are there limits to the cheques that can be deposited using Mobile Cheque Deposit?

• Single deposit limit is up to a maximum of $21,000,000.00
• Only cheques in Canadian Dollars drawn from a Canadian financial institution account can be deposited using Mobile Cheque Deposit.
• US Dollar cheques cannot be deposited using Mobile Cheque Deposit at this time.
 
As an Administrator you can begin depositing Canadian cheques through Business Mobile right away. Similar to bill payments and transfers entitlements, you can give  permission to your users through ATB Online Business.

What’s new with Interac e-Transfers for Business on my phone?

You can now send and receive money using ATB Business Mobile, as well as:

• Change the business name or email address used when sending money
• Manage your recipients list
• Cancel or resend notifications for pending e-Transfers
• Review e-Transfer transaction details and history
• Approve or decline e-Transfer transactions

What if I can't send an Interac e-Transfer but I have the tab showing in my ATB Business Mobile app?

Sign up online here (just click the "get it now" button), or call us at 1-855-941-4912 to enroll.

What if I have questions while using the app?

Please call the ATB Client Care at 1-866-282-4932 for assistance. 
If you are a Corporate Financial Services (CFS) client, please call 1-877-363-4855 for help.

Is ATB Mobile secure?

Absolutely! ATB Mobile has the same 100% security guarantee as our ATB Online banking. You can also count on the protection of Enhanced Security—our two-step verification feature to make sure it’s really you making a transaction.

To view ATB’s Online Security Guarantee, please click here

Having problems logging in?

Give our Customer Care Centre a call at 1-866-282-4932 for help.

Please note: If you have a jailbroken or rooted device you will not be able to use our app.

What phones can use ATB Mobile?

The ATB Mobile app is available for any Apple or Android mobile device. Other devices can use our web app.

The supported operating system requirements are:

  • iPhone: iOS 8 and newer. To find your version, go to Settings > General > About > Version
  • Android; 5 and newer. To find your version go to Settings > About Device > Software info > Android version

Do I need to be registered for ATB Online to use ATB Mobile?

Yes. All customers that sign up for, or already have access to ATB Online will automatically have access to ATB Mobile. There is no separate enrolment process required for the mobile app.

All retail customers as well as any Business and Agriculture customers on the ATB Online platform will be able to use ATB Mobile, however, it is not available for ATB Online Business customers. Our new ATB Business Mobile app is now available here

How do I enable Touch ID on my iOS compatible device?

If you already use Touch ID on your iOS phone or tablet, setup is easy.

  1. Open the app and click on the gear icon to access the settings menu.
  2. Toggle the Touch ID button.
  3. Read and agree to the security note and you’re ready to go! The choice to enable Touch ID is always up to you and it can be turned on or off at any time.

If you don’t have Touch ID enabled on your phone,go to Settings > Touch ID & Passcode and from there you can Add a Fingerprint.

How do I deposit a cheque with my phone?

The process is quick, easy and convenient.

From the app home screen you can swipe from right to left on the account you want to deposit the cheque into and select the blue Deposit a Cheque icon.

From the Deposit a Cheque screen you will:

  1. Select which account to deposit the cheque.
  2. Type in the amount of the cheque.
  3. Take a picture of the front and back of the cheque by selecting the camera icon.
  4. When complete, select Continue.
  5. From the review screen, confirm the details entered and review the ATB Hold Policy before depositing the funds into your account.
  6. The final screen in the Deposit a Cheque process provides confirmation the deposit was successful.

I'm on Android, what should I do with the old app?

After you download the new app, please delete the old one. That way, you won't accidentally launch the old app (which will eventually stop working).

What if I get locked out of ATB Mobile?

Because ATB Mobile works in conjunction with ATB Online, you will be locked out of both services if you’re locked out of one. If this happens, please call our ATB Client Care at 1-866-282-4932 and an ATB team member will help you unlock both accounts.

Who can I call if I need help using ATB Mobile?

Give our ATB Client Care a call at 1-866-282-4932 for help with the ATB Mobile app or stop by any branch.

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