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​​​​There are two convenient ways to open your personal bank account today.
  1. Call our Customer Contact Centre at 1-888-404-4646. Our personal banking specialists are available to assist you Monday to Friday from 8:30 a.m. to 7:00 p.m. and Saturdays from 8:00 a.m. to 5:00 p.m. Please note that you will need to visit an ATB branch to complete the process by providing personal identification and a signature.
  2. Visit any ATB branch in person. To find the branch nearest to you, please use our Branch Locator.

Did you know that transferring your pre-authorized transactions to ATB can be quick and painless? It's all thanks to our eSwitch service. Learn more

Whether you call us or visit us in person, please be ready to provide the following:

  • Your contact information, employment information, and details about who will be using the account
  • Two pieces of valid identification1:
    • At least 1 piece of ID must be from the Primary ID list below
    • At least 1 piece of ID must have a photograph
    • ID presented must be original and valid (not expired)
  • Depending on the type of account you open, we may also need your Social Insurance Number
Primary ID Secondary ID
Canadian drivers license Major credit card with your name and signature
Canadian passport Foreign passport
Canadian citizenship card Customer card or bank card with your signature
Canadian certificate of naturalization Employee ID card issued by a well-known employer with your name and photo
Permanent resident card Canadian National Institute for the Blind client card with photo and signature
Canadian birth certificate Canadian university or college student ID card with your name, photo, student reference number, and bar code
Social insurance number card issued by the Government of Canada
Old age security card issued by the Government of Canada
Certificate of Indian status issued by the Government of Canada
Provincial/Territorial health insurance card

Once you open an account, we'll give you an ATB customer card and help you create a personal identification number (PIN) with which to access your account. We can also help you set up your online banking and telephone banking.


1Please note that personal ID must have your current address on it; otherwise, you will need to bring in a utility bill with your name and current address.​​​​​​


To open a personal account, give us a call or visit your local branch.

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Personal Account Agreement

Call 1-800-332-8383 if you would like a fax copy or have any questions regarding this agreement.

Download (PDF - 62KB)

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