The ATB Mastercard Fraud Alerts service is currently only available to those already enrolled. Existing users will continue to receive their alerts as usual, and be able to interact via SMS, however, they are unable to edit their current alerts or sign up for new ones.

To avoid missing fraud alerts, please login to ATB Personal Online Banking, or call client care to update your information. Your fraud alerts will be sent to your new number.

In general, it is normal to receive minimal to no alerts for an extended period of time. As long as you have enabled alerts for your card and have confirmed your phone number via SMS, we will monitor your card activities 24/7, and send you a message only when we find a transaction that is deemed suspicious.

If you don’t respond to an alert, we will still continue to monitor your account for fraudulent activities. Additional alerts will also be sent if if further suspicious transactions are identified. Once you get a chance to check your alerts or your transaction history and something does appear suspicious to you, please contact ATB Fraud at 1-877-209-6613 for assistance.