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Customer Feedback

At ATB, we put our customers at the centre of everything we do. That starts with listening to what they have to say.

Complaints, suggestions & compliments

We don’t only welcome your feedback, we love it! Hearing from you helps us get better at helping Albertans.

So please, send your feedback our way—complaints, compliments and all things in between.

If you do have a complaint, the fastest way to get a response is to reach out to your ATB branch or usual contact. If they don’t have a quick solution, or your concern isn’t resolved through that conversation, fill out the form below and we will be in touch.

You can find full details on how customer complaints are escalated and resolved in our Customer Feedback Policy (PDF) 

Tell us what's on your mind

Do you have feedback about your customer experience? Connect here with ATB’s Service Excellence team, or call 1-844-392-9359.

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