Complaints, suggestions & compliments
We don’t only welcome your feedback, we love it! Hearing from you helps us get better at helping Albertans.
So please, send your feedback our way—complaints, compliments and all things in between.
If you do have a complaint, the fastest way to get a response is to reach out to your ATB branch or usual contact. If they don’t have a quick solution, or your concern isn’t resolved through that conversation, fill out the form below and we will be in touch.
You can find full details on how customer complaints are escalated and resolved in our Customer Feedback Policy (PDF)