Lisa McDonald leads the Everyday Financial Services (EFS) team at ATB Financial, leading the more than 1,800 team members who serve ATB’s retail and small business clients. Her portfolio is the largest gateway between Albertans and all that ATB has to offer and includes the oversight of over 280 locations and ATB’s Client Care team. Lisa’s passion for people ensures that clients and team members are at the centre of every decision made in EFS, resulting in a highly engaged workforce and exceptional client experiences.
Prior to being appointed Group Head of Everyday Financial Services, Lisa held the position of Chief Risk Officer (CRO) for ATB, supporting the company’s performance through the strategic oversight of risk-taking activity and management of risk and compliance across the organization. In her five years as CRO, Lisa played a key role in managing through a number of crises, including ATB’s response to COVID-19 and supporting clients through both the Calgary/High River floods and the Fort McMurray wildfires.
With more than 25 years of professional experience in the banking, oil and gas and pharmaceutical industries, Lisa knows that success is attainable by focusing on client experience, an inclusive workplace culture and clear goals. She holds an MBA from the Schulich School of Business at York University and a Bachelor of Business Commerce from Memorial University.