Lisa McDonald leads the Everyday Financial Services (EFS) team at ATB Financial, powering possibilities for retail and small business clients. Her portfolio includes oversight of 280 locations and ATB’s Client Care Centre. Lisa’s passion for people is operationalized by putting clients and team members at the center of every decision that is made in EFS, resulting in a highly engaged workforce and exceptional client experiences.
Prior to being appointed Group Head of Everyday Financial Services, Lisa held the position of Chief Risk Officer (CRO) at ATB. In her 10 years in Risk, Lisa played a key role in managing through a number of crises including, taking lead roles in ATB’s response to COVID-19, supporting clients through the Calgary/High River floods and the Fort McMurray wildfires.
With more than 20 years of professional experience in banking, oil and gas, and pharmaceutical industries, Lisa knows that focus on client experience, a commitment to an inclusive workplace culture, and focus on clear goals, breeds success. She holds an MBA from the Schulich School of Business at York University and a Bachelor of Business Commerce from Memorial University.