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COVID-19 Customer Relief Program

If you've been impacted by COVID-19, we have a few ways to help

By ATB Financial 13 April 2020

We know that nothing seems normal right now. Here at home, and around the world, the spread of COVID-19 has created anxiety and uncertainty. While you may be worried about your loved ones and your community, ATB can help relieve some of your financial worries. We’ve created some relief measures to address the challenges you may be facing right now and we’ll keep working to meet your needs as the situation evolves. Together, we’ll get through this.

Personal banking customers

For those have experienced any kind of job loss or interruption as a result of COVID-19, we want you to be able to focus on your day-to-day needs. We can help you defer payments on any of your ATB loans, lines of credit, mortgages and Mastercard® for up to six months* so you can put your money where it’s needed most, right now.

If you need access to money, you can cash in the full balance of any non-redeemable ATB Guaranteed Investment Certificate (GIC) before its maturity date without penalty. Please note, your redemption interest rate will be 0%, not the full certificate rate.

Starting April 13, we can help with savings on credit card interest owed with a reduced interest rate of 9.95% for three months on any eligible ATB Mastercard.** You can request access to this option on it’s own, or in combination with a request to defer your Mastercard payments.  

To discuss any of these options:

Browse our summary of key government relief programs for Albertans or learn about how payment deferrals and repayments work. If you are an eligible worker who has lost your income due to COVID-19, you can apply for CERB now. 

Small business customers

If your small business has been interrupted in any way as a result of COVID-19, we want to help get you through the current challenges and give you some time to plan for what’s next. In addition to payment deferrals on loans, lines of credit and Mastercard® we can also provide access to additional working capital.*

Starting April 13, we can help with savings on credit card interest owed with a reduced interest rate of 9.95% for three months on any eligible ATB Mastercard.** You can request access to this option on it’s own, or in combination with a request to defer your Mastercard payments.

To discuss any of these options:

Browse our summary of key government relief programs for businesses or learn about how payment deferrals and repayments work

If you are a small or medium-size ATB business (or not-for-profit) customer eligible for the Canada Emergency Business Account (CEBA), learn more about the program and application process.

Other business and agriculture customers

Please contact your ATB Relationship Manager to discuss your situation and your needs. We’ll help you understand your options and explore possible solutions. You can also browse our summary of key government relief programs for businesses.

If you’re not sure if these options apply to you, or if you want to talk about your finances and how to move forward, call us. We’re here to listen and help.

Thanks for your patience

Our phone lines are currently extra busy. We ask for your patience so that we can give everyone the time they need to talk with us.

If you have an inquiry that isn’t urgent, please consider waiting a few days before contacting us so we can help those most in need first.

*RRSP Express and RRSP Max It loans are not eligible for the deferral program. During the deferral period, interest will continue to accrue at the interest rate of your applicable loan, line of credit, mortgage or Mastercard. Some conditions apply, so please contact ATB for further details.

**Any ATB Mastercard account with a 19.90% interest rate is eligible for the three month interest rate reduction, unless the account is delinquent. For those who qualified for a deferral on an eligible ATB Mastercard prior to April 13, the interest rate reduction will automatically be applied starting on your next statement. 

Need help?

Our Client Care team will be happy to assist.