How to cancel a pending transfer or request for money by INTERAC e-Transfer® on ATB Personal

Learn how to cancel a pending INTERAC e-Transfer transaction using the ATB Personal banking website.

Sent or requested the wrong amount? Used the wrong recipient? Cancelling a transfer or request for money made with Interac e-Transfer is an easy fix on ATB Personal. Please note there is a $3 fee for each Interac e-Transfer cancellation.

  1. Log in to ATB Personal.
  2. From the Overview screen, click Move Money in the primary navigation.
  3. From the Move Money menu, click Interac e-Transfer®.
  4. On the Interac e-Transfer screen, click the Transfer history tab to see your list of transactions.
  5. Under Pending transfers, click the transaction you want to cancel.
  6. On the Send/Request money details screen, click Cancel transaction.
  7. Confirm the cancellation. Please keep in mind:
    1. You can only cancel an Interac e-Transfer transaction before the recipient has accepted it.
    2. Interac e-Transfer transactions automatically expire if they’re not deposited after 30 days.
    3. If you don’t want to cancel the transaction but the recipient hasn’t responded, click Resend notification to send them an email reminder.
    4. It costs $3 to cancel an Interac e-Transfer.
  8. You're all done!


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