The Future Of Retail
How retailers attract and retain customers is being put to the test. Will investing in e-commerce, ESG, data and technology keep retailers relevant and valuable to their customers in the future?
By ATB Financial 28 January 2021
The Future Of Retail is changing rapidly. The COVID-19 pandemic sped up the need for businesses to invest in technology and e-commerce, but what does the future hold? Will it be robots delivering online purchases, or will people still want the personalized experience from a mom-and-pop shop? In our Season 2 debut, we explore the future of both in-person and online retail, what entrepreneurs should invest in, the growing importance of environmental, social and governance policies and more.
Featuring Pippa Blair and Neige Blair, Founders of Routine Natural Goods
Initially operating out of physical storefronts, Routine Natural Goods needed to pivot quickly and move online due to COVID-19 restrictions. What lessons did they learn when they moved to e-commerce and what did it mean for this local company to move to a global marketplace?
Featuring Manjit Minhas, co-founder of Minhas Brewery, Dragon on CBC’s Dragon’s Den and member of ATB’s board of directors and John Tarnowski, ATB’s Executive Vice President of Everyday Financial Services.
In this episode, we explore the future of retail for entrepreneurs and hear insights into what retailers should invest in when it comes to innovation and technology. How do retailers differentiate themselves and put customers at the centre of everything they do? What does the increasing importance of environmental, social and governance policies mean to both retailers and consumers?
"Consumers are always looking for ways to cut through false advertising and deceptive business practices. I think there is so much that can be innovated for, and disrupted, in this space."
Co-founder of Minhas Brewery & member of ATB’s Board of Directors
About the series
Hear from leaders, experts and business owners who have a pulse on what the future holds for the online and physical retail space. As a consumer, what might you consider before giving your business to a retailer? As a business owner, what should you invest in now to be successful and relevant to your customers in the future?
The COVID-19 pandemic sped up the need for businesses of all sizes to secure an online presence and e-commerce system. We unpack if this will continue into the future, how retailers can make online experiences valuable and what environmental, social and governance policies mean for both consumers and businesses.