How to cancel a pending transfer you sent by INTERAC e-Transfer® on ATB Online
Learn how to cancel pending money movements by INTERAC e-Transfer on ATB Online.
- Log in to ATB Online
- From the Accounts screen, click Interac e-Transfer® in the primary navigation
- From the Send Money screen, click Pending Transactions in the
secondary navigation - All pending transactions are listed in the table displayed; you can select start (From) and end (To) dates to display pending transactions within a certain time frame (you can only go back as far as 180 days) and click Display
- Click the recycle bin/trash can icon to cancel an Interac e-Transfer and follow the on-screen instructions; you can only cancel an Interac e-Transfer that has not yet been accepted by the recipient
- Transfers by Interac e-Transfer expire after 30 days; they may be declined or become invalid if the recipient fails to answer the security question
- If the recipient hasn’t responded, click the envelope icon to send an email reminder and follow the on-screen instructions
Steps 2 - 4
Step 5