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How to reset a user’s 2-factor authentication on ATB Business

Learn how to reset a user’s 2FA on the ATB Business online banking platform.

Update two-factor authentication for a user

Whether the User has set up 2-factor authentication (2FA) using SMS or email, the process to change their 2FA is the same for the Client Admin who’s initiating the change.

On a User’s profile page, under Enhanced Security, you’ll be able to see if Enhanced Security, or 2-factor authentication, has been enabled for this user.

If you want to change the 2FA details, you can click Deauthorize 2-factor authentication. To confirm this action, click Deauthorize. This will cause the user to reauthorize the phone number or email they use for 2FA. You’ll see that Enhanced Security is disabled until the User re-enrolls for 2FA.

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