How to lock & unlock your debit card on ATB Personal

Learn how to lock and unlock your debit card on the ATB Personal banking app.

Can’t find your ATB debit card? Lock it down quickly and easily so that no one else can use it (all transactions are declined) while you track it down. If you find your missing card, you can unlock it and start using it right away.

  1. Log in to your ATB Personal app.
  2. From the Overview screen, tap More in the primary navigation.
    1. Or you can tap a desired account then, on the account summary screen, tap the Manage account link.
    2. On the Account Details screen, tap Manage debit cards.
  3. From the More menu, tap Manage debit cards.
  4. On the Manage Cards screen, (if not already selected) select the debit card you want to lock or unlock.
    1. If ATB has already locked your card due to suspicious activity, you’ll see a message noting that and directing you to call the ATB Client Care team.
  5. Below the image of the card, toggle Lock card ON or OFF as desired
  6. If locking a card, you will see a modal explaining the implications of doing so and asking you to Confirm your decision to lock the card.
  7. If unlocking a card, to help ensure the security of your online banking, you may be challenged to verify your identity using two-factor authentication.
  8. You’re all done!

Learn more about the ATB Personal app

Need help?

Our Client Care team will be happy to assist.

Chat now
ATB Virtual Assistant
The ATB Virtual Assistant doesn't support landscape mode. Please tilt your device vertically to portrait mode.