How to set up and manage two-factor authentication on ATB Personal

Learn how to increase your online banking security on the ATB Personal banking app using two-factor authentication.

At ATB, we’re dedicated to keeping your money—and your identity—safe. That’s why two-factor authentication (2FA) will be required for all ATB clients. Activating 2FA can stop cyber criminals from accessing your account, even if they get your password.

How to set up two-factor authentication
How to manage your two-factor authentication settings

To set up two-factor authentication

  1. Log in to your ATB Personal app.
    1. If you’re using a temporary password provided by our Client Care team, you’ll be prompted to reset your password.
  2. If you have not enrolled in 2FA already, you will be prompted to do so.
  3. On the 2FA introduction screen (Securing your account), tap Enrol now.
  4. On the following 2FA setup screen, enter your Phone number and a Phone Nickname.
  5. Select a passcode delivery method: Text message (mobile only) or Automated voice call.
    1. Or you can tap the Verify by alternate method link toward the bottom of the screen to enrol in 2FA using email.
    2. Then enter your Email address and Email nickname.
  6. Tap Send code.
  7. You will then receive a unique one-time passcode through the delivery method you chose. This code will expire after five minutes.
  8. On the following screen, enter that six-digit code.
  9. Tap Submit code.
    1. If you didn’t receive the code or your code expired, tap Send new code to get a new one.
  10. You’re all done!

To manage two-factor authentication settings

  1. Log in to your ATB Personal app.
  2. From the Overview screen, tap More in the primary navigation.
  3. From the More menu, tap Security settings.
  4. From the Security settings menu, tap Manage 2FA.
  5. From the Security settings screen, tap Manage 2FA.
  6. You’ll then be asked to verify your identity. Complete the challenge by entering the six-digit code sent by your preferred delivery method.
  7. On the Manage 2FA screen, you can change your Verification method (phone or email) and the associated Phone number or Email address and Nickname.
    1. If Phone is your preferred verification method, you can also change your passcode Delivery method (Text message (mobile only) or Automated voice call). Changing this doesn’t require an additional verification challenge.
    2. If you switch your Verification method, you’ll be asked to confirm your change.
  8. Tap Save changes.
  9. You will then receive a unique one-time passcode through the delivery method you chose. This code will expire after five minutes.
  10. On the following screen, enter that six-digit code.
  11. Tap Submit code.
    1. If you didn’t receive the code or your code expired, tap Send new code to get a new one.
  12. You’re all done!

Learn more about the ATB Personal app

Need help?

Our Client Care team will be happy to assist.

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