Understanding Your ATB Mastercard® Travel Insurance Coverage

You may be eligible for Trip Cancellation or Trip Interruption Insurance as a result of the COVID-19 travel advisory.

18 March 2020

If you booked and paid for a trip on your ATB Mastercard prior to March 13, 2020, you may be eligible for Trip Cancellation or Trip Interruption Insurance as a result of the COVID-19 travel advisory. Please see the information below to help determine if you have an eligible claim and for answers to common questions about impacted travel bookings.

In addition to coverage that may be available on ATB Mastercard booked travel, you may be eligible for additional help through ATB’s
COVID-19 Customer Relief Program.

Frequently asked Questions

The ATB World Elite® Mastercard® and ATB Alberta RewardsTM Businesscard Mastercard® include Trip Cancellation and Trip Interruption coverage.

A Trip Cancellation policy is a plan that will reimburse the traveler if the trip must be called off before departure due to covered reasons. 

A Trip Interruption policy is a plan that will cover expenses incurred by the traveler if the trip must be cut short (after it has begun).

You may be eligible for coverage if you charged your trip (in full) to your ATB credit card that offers Trip Cancellation Insurance, before an “Avoid all Travel” or “Avoid non-Essential Travel” travel advisory was issued by the Government of Canada for your destination. Review an updated list of travel advisoriesPlease note that each Trip Cancellation claim is evaluated on an individual basis.

More information about benefits, features, coverage and exclusions can be found in the Certificate of Insurance included in the Credit Cardholder Agreement. Cardholder Agreements for each product are below:

ATB World Elite® Mastercard®
ATB Alberta RewardsTM Businesscard Mastercard®

 

As soon as a covered cause for cancellation or interruption/delay occurs for a covered trip, file a claim by calling:

Please contact the travel provider directly. Your travel provider will provide you with cancellation and change policies specific to your booking.

If you booked your travel through ATB My Rewards or ATB My Business Rewards, please call the ATB My Rewards Call Centre at:

You can access the ATB My Rewards websites at atbmyrewards.com or atbmybusinessrewards.com.

COVID-19 is having a global impact and the situation is constantly evolving. A number of lounges in affected areas are temporarily closed as a precautionary measure out of consideration for the health and safety of travelers and staff.

Covid-19 Coronavirus Update

Find information about which lounges are closed, or check the Mastercard Airport Experience app.

Need help?

Our Client Care team will be happy to assist.

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