How to reset your forgotten password on ATB Personal

Forgot your password? Learn how to reset it on the ATB Personal banking app.

  1. On the ATB Personal login screen, tap the Need help logging in? link near the bottom of the screen.
  2. From the action sheet menu, tap Forgot password.
  3. On the Reset Password screen, enter your Username.
  4. Enter your Date of birth.
  5. Tap Continue.
    1. To help ensure the security of your online banking, you may be challenged to verify your identity using two-factor authentication.
  6. On the next screen, enter your and New password (twice), paying attention to the listed requirements.
  7. Tap Reset password.
  8. You’re all done!

Learn more about the ATB Personal app

Need help?

Our Client Care team will be happy to assist.

Chat now
ATB Virtual Assistant
The ATB Virtual Assistant doesn't support landscape mode. Please tilt your device vertically to portrait mode.