indicatorATB Business Help

How to set up two-factor authentication on ATB Business

Enrolling in two-factor authentication

When you log in on ATB Business for the first time, you’ll be asked a Challenge question to verify your identity. It’s the same challenge question you created for the old ATB Online Business system. Type your answer and click Continue. This will bring you to the Two-factor authentication (2FA) enrollment process. Click Get started to begin.

First, you’ll be asked how you want to be contacted for 2FA. You have the option to choose Mobile phone (to receive texts) or Email.

If you go with email, we’d use the email we have on file for your account. Click Continue to accept. If you need to change your email, you can give our Client Care team a call at 1-877-363-4855. You can’t change your email during the 2FA enrollment process because it needs to be updated for your entire ATB Business profile.

If you go with mobile phone, you’ll get your 2FA challenges over text. Enter your mobile phone number and click Continue.

Whether you’ve registered your mobile phone or email for 2FA challenges, you’ll get a 6-digit verification code sent to you. Enter the code on the web page and click Continue. If the code doesn't show up, you can click Resend code or click Back to correct your phone number if it wasn’t entered correctly.

Success! You’ll be taken to a confirmation page that confirms that You’ve added two-factor authentication to your account.

Updating two-factor authentication settings

In your ATB Business profile, click the person icon on the top right of your screen. Click on Profile & Settings, then Enhanced Security. Click Update settings under Two-factor authentication to switch to email or text, or change your mobile phone number. There’s also information on the right that gives you more insight into 2FA and answers common questions.

Logging in with 2FA

On ATB Business, log in as usual. You won’t be asked challenge questions again because you’ve enrolled in two-factor authentication. You’ll be asked to Confirm your identity using two-factor authentication. Just like when you set up 2FA, a 6-digit verification code will be sent to your mobile phone or email. Enter that code and click Submit.

Congrats, you’re in! Once you complete the 2FA verification, you’ll be brought to your ATB Business Accounts Summary.

Two-factor authentication provides the opportunity to make your accounts more secure than ever. For anyone who’s shared their login credentials in the past, this may seem inconvenient—but we’ve created a solution. Simply create a new user on your business bank account and they’ll have their own unique username, password and 2FA, plus you can control their access and permissions to the accounts.

Need help?

Our Client Care team will be happy to assist.

Chat now
ATB Virtual Assistant
The ATB Virtual Assistant doesn't support landscape mode. Please tilt your device vertically to portrait mode.