Business Banking Help

Signing In & Security

Man in warehouse holding laptop

Usernames & Passwords

Contact your administrator. If you are the administrator, contact ATB Client Care at 1-800-332-8383.

If you know your password but would like to change it:

  1. Once you're logged in to ATB Business, select the person icon from the top menu
  2. Select Profile & Settings
  3. Select Change password and follow the instructions

Contact your administrator. If you are the administrator, contact ATB Client Care at 1-800-332-8383.

  1. In ATB Business, select Admin from the top menu
    If you do not see Admin, it means you do not have administrator privileges.
  2. Select Roles & Users
  3. Select the Users tab
  4. Select the user name
  5. Initiate a password reset

2FA (Two-factor Authentication)

2FA (Two-factor Authentication) is an added security layer to ensure your business accounts are kept safe.

During login, a 6-digit code is sent via text message or email to verify the user’s identity and prevent fraudulent access to your accounts.

ATB is committed to protecting our business clients. We introduced 2FA as a safety measure to ensure your business accounts are not vulnerable to fraud. 

You can choose to receive verification codes by text message or by email.

These methods are equally secure, though text messaging is a bit faster.

Your company administrator can add 2FA for each employee using the ATB Online Business (Classic Experience). The new ATB Business banking platform will offer this feature in fall 2021.

For security reasons, ATB strongly discourages sharing user credentials.

Your company administrator can add additional users free of charge using the ATB Online Business (Classic Experience). The new ATB Business banking platform will offer this feature in fall 2021.

  1. In ATB Online Business, select Admin from the top menu
    If you do not see Admin, it means you do not have administrator privileges.
  2. Select Roles & Users
  3. Select the Users tab
  4. Select the user name
  5. Initiate a 2FA reset

Protect your business from cyber threats

ATB's Cyber Security Toolkit is full of tips that are easy to implement in your business.

Need help?

Our Client Care team will be happy to assist.

Chat now
ATB Virtual Assistant
The ATB Virtual Assistant doesn't support landscape mode. Please tilt your device vertically to portrait mode.
×