How to set up two-factor authentication in ATB Personal

Learn how to increase your online banking security on the ATB Personal banking website using two-factor authentication.

At ATB, we’re dedicated to keeping your money—and your identity—safe. That’s why two-factor authentication (2FA) will be required for all ATB clients starting in 2022. Activating 2FA can stop cyber criminals from accessing your account, even if they get your password.

  1. Log in to ATB Personal using your username and password.
    1. If you’re using a temporary password provided by our Client Care team, you’ll be prompted to reset your password.
  2. You may be prompted to enrol in two-factor authentication. If so, skip to step 7. If not...
  3. From the Overview screen, click on your name in the top right of the screen to access the Profile menu.
  4. From the Profile menu, click Profile & Settings.
    1. Or click the Security link under Profile & Settings.
  5. On the Security settings screen, click Manage 2FA.
  6. On the 2FA introduction screen (Securing your account), click Enrol.
  7. On the following 2FA setup screen, enter your Phone number and a Phone Nickname.
  8. Select a passcode delivery method: Text message (mobile only) or Automated phone call.
  9. Click Send code.
  10. You will then receive a one-time passcode through the delivery method you chose. This code will expire after five minutes.
  11. On the following screen, enter that six-digit code.
  12. Click Submit.
    1. If you didn’t receive the code or your code expired, click Send new code to get a new one.
  13. You’re all done!

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