How to stop payment on cheques and pre-authorized payments (direct debits) on ATB Online

1. Log in to ATB Online 
2. From the Accounts screen, select Self-Service from the drop down menu beside your name in the top-right corner 
3. From the Self-Service screen, look under Stop Payments

Quick links for how to:

• Stop a single payment
• Stop a cheque range
• Review stop payment requests

To stop a single payment

1. Click Single Stop
2. On the Stop Cheque Or Pre-Authorized Payment screen, select the type of transaction you wish to stop
1. Place a stop payment request on a single cheque:
   • i. From the Choose Account… drop-down menu, select the chequing account attached to the cheque written
   • ii. Enter the Payee name (name the cheque was made out/payable to)
   • iii. Enter the Cheque Number
   • iv. Enter the Issue Date of the cheque
   • v. Enter the Amount ($) of the cheque
   • vi. (Optional) Enter a Reason for the stop payment
   • vii. Click Next
   • viii. Review and verify that the stop payment information is correct
   • ix. Click Submit to complete the stop payment request; note that not all stop payments are guaranteed
2. Stop a single pre-authorized payment:
   • i. From the Choose Account… drop-down menu, select the chequing account attached to the pre-authorized payment
   • ii. Enter the Payee name
   • iii. Enter the Amount ($) of the cheque
   • iv. (Optional) Enter a Reason for the stop payment
   • v. Enter the Expiration Date (when the stop payment ends and pre-authorized payments resume)
   • vi. Click Next
   • vii. Review and verify that the stop payment information is correct
   • viii. Click Submit to complete the stop payment request; note that not all stop payments are guaranteed

To stop a cheque range

1. Click Stop Cheque Range
2. From the Choose Account… drop-down menu, select the chequing account attached to the cheques written
3. Enter the Starting Cheque Number (first number in the range)
4. Enter the Ending Cheque Number (last number in the range)
5. (Optional) Enter a Reason for the stop payment
6. Click Next
7. Review and verify that the stop payment information is correct
8. Click Submit to complete the stop payment request; note that not all stop payments are guaranteed

To review stop payment requests

1. Click Manage Stop Payments
2. From the Choose Account… drop-down menu, select the chequing account for which you want to review stop payment requests
3. Click Display

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