How to stop payment on cheques and pre-authorized payments (direct debits) on ATB Online
Learn how to stop payment on cheques and pre-authorized payments (direct debits) quickly and easily on ATB Online.
- Log in to ATB Online
- From the Accounts screen, select Self-Service from the drop down menu beside your name in the top-right corner
- From the Self-Service screen, look under Stop Payments
Quick links for how to:
Step 1
Step 2
Step 3
To stop a single payment
- Click Single Stop
- On the Stop Cheque Or Pre-Authorized Payment screen, select the type of transaction you wish to stop
- Place a stop payment request on a single cheque:
- i. From the Choose Account… drop-down menu, select the chequing account attached to the cheque written
- ii. Enter the Payee name (name the cheque was made out/payable to)
- iii. Enter the Cheque Number
- iv. Enter the Issue Date of the cheque
- v. Enter the Amount ($) of the cheque
- vi. (Optional) Enter a Reason for the stop payment
- vii. Click Next
- viii. Review and verify that the stop payment information is correct
- ix. Click Submit to complete the stop payment request; note that not all stop payments are guaranteed
- Stop a single pre-authorized payment:
- i. From the Choose Account… drop-down menu, select the chequing account attached to the pre-authorized payment
- ii. Enter the Payee name
- iii. Enter the Amount ($) of the cheque
- iv. (Optional) Enter a Reason for the stop payment
- v. Enter the Expiration Date (when the stop payment ends and pre-authorized payments resume)
- vi. Click Next
- vii. Review and verify that the stop payment information is correct
- viii. Click Submit to complete the stop payment request; note that not all stop payments are guaranteed
To stop a cheque range
- Click Stop Cheque Range
- From the Choose Account… drop-down menu, select the chequing account attached to the cheques written
- Enter the Starting Cheque Number (first number in the range)
- Enter the Ending Cheque Number (last number in the range)
- (Optional) Enter a Reason for the stop payment
- Click Next
- Review and verify that the stop payment information is correct
- Click Submit to complete the stop payment request; note that not all stop payments are guaranteed
To review stop payment requests
- Click Manage Stop Payments
- From the Choose Account… drop-down menu, select the chequing account for which you want to review stop payment requests
- Click Display
Visit ATB Online