As an ATB client, you're the first line of defence against fraud.

Online fraud protection begins with basic yet vital practices: keeping your login details confidential, never sharing your two-factor authentication (2FA) code, regularly updating passwords, and being alert to phishing attempts.

ATB backs its commitment to security with a suite of advanced measures: two-factor authentication, biometric verification, firewalls, encryption, and continuous monitoring—but, even as anti-fraud technology becomes more sophisticated, you should always be on the lookout for fraud.

Protecting your online banking details

Imagine your bank accounts as a home, where your finances live. ATB is like a trusted builder and security system provider, ensuring the house is secure with robust locks and advanced security systems. They give you the key—your online banking login information and 2FA code—which only you should have. This key is your responsibility; it's how you access and protect your home.

If you unintentionally hand over the key, it's similar to allowing someone dangerous into your house. While ATB's powerful security is like the locks on your doors, it's more difficult for ATB to protect your home if the keys have been given away.

If you ever find yourself in the difficult situation of having given your online banking details to a fraudster—leading to access to an account—know that ATB approaches these situations with utmost urgency and empathy. We are committed to doing everything we can to assist and recover any losses.

It is important to understand that ATB’s Online Banking Security Guarantee may not cover the loss, in cases where a client has shared their banking login information and a 2FA code with a fraudster. However, ATB will always complete a thorough investigation to determine how access was gained to your account and if the ATB Online Banking Security Guarantee applies.

More ways to protect yourself against online banking fraud

Stay vigilant

Regularly reviewing your accounts isn’t just about keeping track of your finances; it's about spotting the telltale signs of fraud as soon as they appear. Make sure you regularly review your account for unusual activity and always report lost, stolen or compromised information by calling us at 1-800-332-8383. Then, promptly change your password.

Put technology to work for you

In a world where technology evolves rapidly, utilizing the latest security software and operating system updates is essential. This practice, combined with being cautious about the apps and software you download, can significantly reduce the risk of malware infections. Malware is malicious software written to damage devices, networks or servers. Malware can be downloaded by clicking on links within phishing emails, visiting compromised websites, downloading pirated software, installing malicious apps or using infected USB flash drives.

For more information on how you can play your part in this team effort against fraud, visit our Online Banking Security Guarantee and Banking and fraud prevention pages. You’ll find comprehensive details and helpful resources to further your understanding and enhance your online banking security.