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ATB FX help and resources

Learn how to use ATB FX and get answers to common questions. Follow the links and details below to learn how to make your first trade and take advantage of the platform.

How to make your first trade.

Get up and running with ATB FX in no time with this short video. You’ll learn how to buy and sell US and Canadian dollars and conduct other basic transactions. Watch Welcome to ATB FX.

How to log in.

Thanks to two-factor authentication, accessing ATB FX is more secure than ever.
If you’re a new user, use the First-time Client Login Guide for step-by-step instructions for logging in.
Existing users who need help should read the Existing Client Login Guide.

Wire settlement help.

Conveniently send wire transfers for free with these instructions. Select from the following currencies:

Watch and learn with these helpful videos

Frequently Asked Questions

You can view the status of transactions awaiting payment from the All Transactions summary. If you have successfully submitted your payment and delivery instructions, your status will be “Approved.” If you haven’t inserted instructions yet, your status will be “Incomplete.” If you have inserted instructions, but haven’t submitted and approved them, your status will be “Incomplete.”

Yes. To prevent delays in payment processing, please ensure your settlement instructions are approved by:

  • CAD/USD trades: 2:30pm on the trade value date.
  • GBP trades: 2:30pm, one weekday before the trade value date.
  • All other currencies: 2:30pm, two weekdays before the trade value date.

On US holidays like July 4, we still have rates for you to purchase USD. However, since we cannot move US funds on ATB FX during US holidays, you won’t be able to get a rate quote for a same-day trade. Simply select SPOT, so you will be purchasing the funds for the next business day. For example, if you bought on July 4, you’d see the funds move on July 5.

Yes, you can split your funding accounts before the maturity date of the trade. On the Transaction Details page, select your trade and then divide your funding by percentage (%) or by dollar value ($) of the currency that you are selling. You won’t be able to complete the settlement until the Remaining Amount is $0.

Yes, you can split your funding accounts before the maturity date of the trade. On the Transaction Details page, select your trade and then divide your funding by percentage (%) or by dollar value ($) of the currency that you are selling. You won’t be able to complete the settlement until the Remaining Amount is $0.

The platform is available 24 hours a day, except for a brief period between 3-3:15pm MT for daily maintenance to accommodate the 5pm ET market rollover. You will be able to book FX transactions between Monday at 7am MT and Friday at 3pm MT. Outside of this trading window, you will still be able to manage settlements on the ATB FX platform.

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Contact the team

The ATB Financial Markets team is here to make ATB FX work for you. Call 1-855-282-3939 or email financialmarkets@atb.com for any help you need.

Need help?

Our Client Care team will be happy to assist.