Web Banking Help

Browse our digital tutorials designed to make banking online easier by helping you manage your money step-by-step. Experience digital banking anytime, anywhere.

ATB Personal web help

Get help setting up direct deposit, managing transfers and more.

If you are not currently registered for web banking, call us at 
1-800-332-8383 or visit any ATB branch and get set up in just a few minutes.

Top questions

How to set up two-factor authentication on ATB Personal

Learn how to increase your online banking security on the ATB Personal banking website using two-factor authentication.

How to add payees and pay bills on ATB Personal

Learn how to add payees and pay Canadian bills (and your USD Mastercard) quickly and easily on the ATB Personal banking website.

How to cancel a pending INTERAC e-Transfer® on ATB Personal

Learn how to cancel pending Interac e-Transfers using the ATB Personal banking website.

ATB Online Business help

Learn how to manage account access, export data, send EFTs and more.

If you’re not currently registered for ATB Online Business banking, get in touch with our Business Solutions team.

We’re switching from ATB Online Business to ATB Business. If you have been migrated to ATB Business, our new digital banking platform, check out our ATB Business help page for FAQs and step-by-step tutorials.

Top guides

Administrator User Guide (PDF)

This user guide is intended as a reference for account administrators. It will teach the administrator how to create roles and add users.

General User Guide (PDF)

This user guide gives you step-by-step instructions on using the products and services in which your business has enrolled.

EFT User Guide (PDF)

As an easy-to-use alternative to cheques and wire payments, ATB’s EFT Service is a powerful tool for executing payables and receivables within Canada.

ATB Prosper help

Learn how to make one-time and recurring contributions, and more.

If you are not currently registered for ATB Prosper, visit atbprosper.com and set up an investment account in just a few minutes.

Top questions

How to set up recurring contributions to ATB Prosper accounts

Learn how to quickly and easily make recurring contributions to your ATB Prosper accounts.

How to find your tax documents in ATB Prosper

Learn how to quickly and easily find the tax slips for your ATB Prosper accounts.

How to switch to electronic statements in ATB Prosper

Learn how to quickly and easily switch to electronic documents (statements, trade confirmation or tax slips, annual reports) for your ATB Prosper accounts.

ATB Investor Connect help

Get help registering and learn how to view your statements.

If you are not currently registered for ATB Investor Connect, visit atbinvestorconnect.com  and get set up in just a few minutes.

Top questions

How to register for Investor Connect from ATB.com

Learn how investors with ATB Wealth can register for Investor Connect to view their transaction history, holdings, tax slips and statements.

How to view your investment statements on Investor Connect

Learn how to view your investment account statements, trade confirmation slips, tax slips and annual reports online on ATB Investor Connect.

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