Web Banking Help
Browse our digital tutorials designed to make banking online easier by helping you manage your money step-by-step. Experience digital banking anytime, anywhere.
ATB Personal web help
Get help setting up direct deposit, managing transfers and more.
If you are not currently registered for web banking, call us at 1-800-332-8383 or visit any ATB branch and get set up in just a few minutes. Learn more about ATB Personal.
How to set up and manage two-factor authentication on ATB Personal
Learn how to increase your online banking security on the ATB Personal banking website using two-factor authentication.
How to add payees and pay bills on ATB Personal
Learn how to add payees and pay Canadian bills (and your USD Mastercard) quickly and easily on the ATB Personal banking website.
How to cancel a pending INTERAC e-Transfer® on ATB Personal
Learn how to cancel pending Interac e-Transfers using the ATB Personal banking website.
ATB Business help
Learn how to manage account access, export data, send EFTs and more.
Electronic Funds Transfer (EFT) Service Guide (PDF)
EFT is a secure way to do payroll and pay suppliers within Canada. Here’s how to get started.
How to reset your password on ATB Business
Forgot your password? Learn how to reset your password on ATB Business.
How to access your online statements on ATB Business
Review your business’s online bank statements in one place.
ATB Prosper help
Learn how to make one-time and recurring contributions, and more.
If you are not currently registered for ATB Prosper, visit atbprosper.com and set up an investment account in just a few minutes.
How to set up recurring contributions to ATB Prosper accounts
Learn how to quickly and easily make recurring contributions to your ATB Prosper accounts.
How to find your tax documents in ATB Prosper
Learn how to quickly and easily find the tax slips for your ATB Prosper accounts.
How to switch to electronic statements in ATB Prosper
Learn how to quickly and easily switch to electronic documents (statements, trade confirmation or tax slips, annual reports) for your ATB Prosper accounts.
ATB Investor Connect help
Get help registering and learn how to view your statements.
If you are not currently registered for ATB Investor Connect, visit atbinvestorconnect.com and get set up in just a few minutes.
How to register for Investor Connect from ATB.com
Learn how investors with ATB Wealth can register for Investor Connect to view their transaction history, holdings, tax slips and statements.
How to view your investment statements on Investor Connect
Learn how to view your investment account statements, trade confirmation slips, tax slips and annual reports online on ATB Investor Connect.