How to add payees and pay Canadian bills in ATB Personal

Learn how to add payees and pay Canadian bills quickly and easily in your ATB Personal app.

Making payments on your credit card, utilities or any other Canadian bills is fast, simple and secure with ATB Personal. We recommend making bill payments at least 2-3 business days before a bill comes due, to allow for processing time by the company you’re paying.

  1. Log in to your ATB Personal app
  2. From the Overview screen, tap Move money in the primary navigation1a
  3. From the Move money menu, tap Pay a bill
    1. Alternatively, tap the Pay bill quick link under any deposit account
  4. On the Pay a Bill screen, in the One-time payment tab, select the account you wish to make the payment From
  5. Select the company (payee) you wish to send payment To
    1. Skip to step 7
  6. If you need to add a payee:
    1. Tap the Add link
      • i. Alternatively, from the More menu, tap Manage contacts
      • ii. In the Payees tab, tap +Add payee
    2. Be sure to have the official name of the company you want to pay and your account number with them;  both of these can be found on your regular billing statement
    3. In the Search for payees field, type the first three characters of the supplier or creditor's name (the ‘payee’); suggestions will automatically populate; helpful hint: cities or towns will be listed as City of…, Town of...
    4. Select the name of the payee you wish to add
    5. On the Add Payee screen, enter your Account number with that company
    6. A short version of the payee name will be applied automatically; you can enter an optional Nickname if you prefer
    7. Tap Add
    8. If you’ve enrolled in Enhanced Security, you may be challenged to verify your identity
    9. Note that if you've paid a bill at one of our branches or with our Client Care team over the phone, ATB Personal should reflect any payees you added through these channels
  7. Enter the Amount you wish to pay
  8. Leave the pay date (When) as is or schedule a one-time payment in the future by changing the date
    1. You can also schedule recurring future payments
  9. Tap Submit
  10. Review and verify the bill payment details8 then tap Pay bill to complete the payment
    1. Note that payments posted through ATB Personal may take 2-5 business days to be posted to your payee
  11. You will then be shown a confirmation screen
  12. If you’re looking to set up direct debits (i.e. pre-authorized payments), you can use the Payroll, Direct Deposit or Direct Debit form

 

Learn more about the ATB Personal app

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