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Communicating safely with ATB

Tips for email and phone communications with ATB

Whether you’re communicating with ATB in person, by email, or over the phone, we will protect your privacy and personal information at all times. But we need your cooperation to help us do that.

  • Email
    When contacting us through email, remember that email is not secure. If you need to provide us with personal or confidential information, it’s better to call your ATB representative or visit them in person. ATB will never ask you to provide personal, confidential, login, or account information through an unsolicited email.

    Find out more about phishing and email scams
  • Phone
    If you receive a call that claims to be from ATB requesting account, confidential, or personal information, the best policy is to take the caller’s name, end the call, and verify its authenticity by calling ATB back. The best numbers to call are 1-866-282-4932 (our Customer Care Centre) or the phone numbers on the back of your ATB debit card or ATB MasterCard.

    By calling the official ATB number yourself, you can be sure that you are speaking to someone at ATB and can safely share confidential information to confirm your identity.
  • Suspicious activity
    If ATB detects suspicious activity on your account, we will contact you by phone. As mentioned above, if you want to make sure this call is legitimate, you should end the call and call us back at 1-866-282-4932 or the number on the back of your ATB debit card or MasterCard.

    If you detect suspicious activity on your account, you can stop by your local branch or call the phone numbers that are listed on the back of your ATB Financial MasterCard or debit card.
  • Special offers and surveys
    From time to time, ATB will contact customers about promotional campaigns and to conduct customer satisfaction surveys via telephone, mail, and email. If you are ever concerned about anything you receive from ATB, call our Customer Care Centre at 1-866-282-4932.
  • The privacy and security of your personal and banking information are important to us. If you have any questions about our privacy policies or procedures, give us a call at 1-866-282-4932.


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