Web Banking help

ATB Online Help

Looking for help getting things done on ATB Online? Our digital banking tutorials give you step-by-step guidance.

If you are not currently registered for ATB Online banking, call us at 
1-800-332-8383 or visit any ATB branch and get set up in just a few minutes.

Interac e-Transfer®

How to send money by INTERAC e-Transfer® on ATB Online

Learn how to add recipients and send money to a Canadian person or business quickly and securely by Interac e-Transfer on ATB Online banking.

How to cancel pending INTERAC e-Transfer® transactions on ATB Online

Learn how to quickly and easily cancel a pending transfer by Interac e-Transfer on ATB Online banking.

How to delete or edit INTERAC® recipients on ATB Online

Learn how to quickly and easily delete or edit an Interac e-Transfer® recipient on ATB Online banking.

How to use INTERAC e-Transfer® Autodeposit on ATB Online

Learn how to set up and manage Interac e-Transfer Autodeposit on ATB Online banking and spend less time answering security questions.

How to request money using INTERAC e-Transfer® on ATB Online

Learn how to quickly and easily request money from a Canadian person or business using Interac e-Transfer on ATB Online banking.

Bill payments

How to add payees and pay bills on ATB Online

Learn how to add payees and pay Canadian bills quickly and easily on ATB Online banking.

How to delete or edit bill payees on ATB Online

Learn how to delete or edit a bill payee quickly and easily on ATB Online banking.

How to stop payments on ATB Online

Learn how to stop payment on cheques and pre-authorized payments quickly and easily on ATB Online banking.

Transfers

How to transfer money between your accounts on ATB Online

Learn how to transfer money between your deposit accounts or make pre-authorized contributions to investment accounts on ATB Online banking.

How to make or cancel scheduled transfers on ATB Online

Learn how to quickly and easily manage one-time or recurring scheduled money transfers between your accounts on ATB Online banking.

How to send Global Transfers on ATB Online

Learn how to send money around the world to 46 countries in 27 currencies quickly and securely on ATB Online banking.

Accounts

How to find direct deposit/debit forms in ATB Online

Learn how to find direct deposit and direct debit (i.e. pre-authorized payments) forms on ATB Online banking.

How to set up CRA direct deposit on ATB Online

Learn how to set up direct deposit for federal payments from the Canada Revenue Agency (CRA) quickly and easily on ATB Online banking.

How to switch to electronic statements on ATB Online

Learn how to quickly and easily switch to and access electronic documents (e-statements) for your accounts on ATB Online banking.

How to link your ATB Prosper accounts to ATB Online

Learn how to link your ATB Prosper or ATB Investment Services Inc. investment accounts to ATB Online banking.

Logging in

How to log into ATB Online using your temporary password

Learn how to log in to ATB Online banking using a temporary password you received from our Client Care team.

How to enable two-factor authentication on ATB Online

Learn how to increase the security of your online banking via ATB Online using Enhanced Security (i.e. two-factor authentication).

How to change your password on ATB Online

Learn how to quickly and easily change your password on ATB Online banking.

Didn't find what you need? Browse more Online Banking FAQs.

Need help?

Our Client Care team will be happy to assist.

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